SERVICE DESK ANALYST
Company: NetSPI
Location: Minneapolis
Posted on: October 2, 2024
Job Description:
NetSPI is the proactive security solution used to discover,
prioritize, and remediate security vulnerabilities of the highest
importance. We help secure the most trusted brands on Earth with
our Penetration Testing as a Service (PTaaS), Attack Surface
Management (ASM), and Breach and Attack Simulation (BAS) solutions.
Leveraging a unique combination of dedicated security experts,
intelligent process, and advanced technology, NetSPI brings a
proactive approach to cybersecurity with more clarity, speed, and
scale than ever before.
NetSPI is on an exciting growth journey as we disrupt and improve
the proactive security market. We are looking for individuals with
a collaborative, innovative, and customer-first mindset to join our
team. Learn more about our award-winning workplace culture and get
to know our A-Team at www.netspi.com/careers.
The Service Desk Analyst works on our internal Service Desk team.
We are looking for a technically proficient and customer focused
individual to support our internal systems, services, and staff to
ensure the company can deliver. This will be an on-site role in our
headquarters in Minneapolis, MN.
Responsibilities:
- Provide support to staff across all company departments and
service lines, resolving technical issues promptly and
effectively.
- Manage and troubleshoot operating systems, including Windows
and Mac environments.
- Administer and maintain EntraID, ensuring proper user access,
group policies, and security configurations.
- Implement and manage Microsoft Intune for device management,
including deployment, configuration, and compliance
monitoring.
- Manage and maintain JAMF for macOS device management, including
software distribution, patch management, and configuration
profiles.
- Support AWS the management of user accounts and IAM (Identity
and Access Management) configurations.
- Create and manage VMware guest systems, including provisioning
virtual machines (VMs), configuring resource allocations, and
ensuring proper network connectivity and storage access.
- Collaborate with other IT teams to troubleshoot and resolve
complex technical issues, escalating when necessary to ensure
timely resolution.
- Document and update standard operating procedures, knowledge
base articles, and technical documentation to facilitate knowledge
sharing and training.
- Provide end-user training and support for standard office
productivity applications, and other business software, including
on-boarding new employees and ensuring a smooth onboard
process.
- Manage and prioritize tickets in the company's standard
ticketing tool, ensuring SLAs are met and end users are kept
informed of progress.
- Stay current with industry trends, best practices, and emerging
technologies, continually enhancing skills and knowledge to support
the evolving needs of the organization.
- Availability for onsite staff, handling issues as they arise.
Including supporting a walk-up help desk for users to immediate
support. Minimum Qualifications:
- 2-4+ years of experience in system administration or technical
support roles, preferably in a multi-platform environment.
- Strong understanding of Microsoft operating systems and
macOS.
- Experience with EntraID, Intune, and other Microsoft cloud
services.
- Familiarity with AWS services, such as IAM.
- Proficiency in troubleshooting hardware, software, and network
issues.
- Excellent communication and interpersonal skills, with the
ability to effectively interact with end users and collaborate with
cross-functional teams.
- Strong analytical and problem-solving abilities, with a
proactive approach to identifying and resolving technical
issues.
- Ability to work independently with minimal supervision and
prioritize tasks effectively in a fast-paced environment. Preferred
Qualifications:
- Certifications such as Microsoft Certified: Modern Desktop
Administrator Associate, Microsoft Certified: Azure Administrator
Associate, or AWS Cloud Practitioner.
- Experience with VMware virtualization technologies, including
vSphere and vCenter.
- Experience with JAMF for Apple Devices.
- Knowledge of scripting languages (e.g., PowerShell) for
automation and task automation.
- Previous experience with ITIL (Information Technology
Infrastructure Library) practices and IT service management
frameworks.
- Understanding of networking concepts and protocols, including
TCP/IP, DNS, DHCP, and VPN.
Keywords: NetSPI, Lakeville , SERVICE DESK ANALYST, Professions , Minneapolis, Minnesota
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